Returns & Exchanges Policy
At Electromart.sg Pte, we offer a 14-day return policy for all electronics provided they are in their original packaging and condition. Our goal is to ensure you are completely satisfied with your high-tech purchases through a transparent and efficient claims process.
Initiate Request
Log in to your account and complete the online Return Merchandise Authorization (RMA) form within 14 days of delivery.
Technical Assessment
Wait for our technical team to review your request; we may contact you for photos or a brief description of any hardware issues.
Secure Packaging
Pack the device securely in its original box with all included accessories, manuals, and cables to prevent transit damage.
Drop-off or Collection
Ship the item to our Singapore service center using the provided prepaid label or drop it off at any authorized Electromart.sg collection point.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing